Reads from eBay's API, POP3 and IMAP accounts (including Gmail, Yahoo! & more), so it's great for use with multiple channels, including eBay, Amazon, Magento, Sears or any online storefront.
Customized standard replies allows for faster responses. Email threads along with internal notes and reminders keep the conversation in-tact. Bulk-functionality allows users to take action on more than one email at a time.
Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.
Administrators control who sees what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average time spent and more.