Reply Manager

US & Canada: 877-848-1310    UK: +44 (0) 20 3519 3512

Amazon Compatible Application eBay Compatible Application
Take a Tour
ReplyManager combines eBay integration and multi-channel support with a robust feature set that helps improve response rates and simplify message management.

The tools you need. When you need them.

eBay Resolution Center
& Messaging Integration

Read and respond to messages from eBay's Ask the Seller and Resolution Center with standard replies and category tags - only available with ReplyManager.

Message Sorting

Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.

3rd Party Marketplace Support

Reads from eBay and POP3/IMAP accounts (including Gmail, Yahoo! & more), so it's great for use with multiple channels, including Amazon, Rakuten, Etsy, or any online storefront.


Search customer order information and inventory in ChannelAdvisor without leaving ReplyManager — a great way to get quick answers to customer questions.

Quickly & Credibly

Customized standard replies allow for faster responses. Email threads along with internal notes and reminders keep the conversation in-tact. Take action on multiple emails at once with bulk-functionality.

& View Reports

Administrators control has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.

Every Account Includes

Unlimited users and accounts
No charge setup support*
Phone & email support (all levels)
After-hours emergency support
No-risk 15-day free trial

*We'll walk you through setup for your first 5 accounts.

Request Free Trial

Try ReplyManager FREE for 15 Days.
No credit card. No contracts. No kidding!

What Our Customers Say

More Customer Stories

"ReplyManager has saved us time and has helped us stay very organised. 11 of our staff process around 25,000 emails a month from all our eBay accounts, Amazon accounts and also queries from our websites. It is one of the best software available."

Email Volume:
25,000 monthly emails

Selling On:
eBay, Amazon, Rakuten, Website

"ReplyManager allows us to manage our eBay messages alongside our messages from our other sales channels. ReplyManager's auto response feature has helped us to improve our contact time rating on Amazon which has improved our seller rating."

Email Volume:
1,600 monthly emails

Selling On:
eBay, Amazon, Website

"Using ReplyManger reduces the amount of time our customer service team needs to answer the many emails we receive each day. Using scripts [standard replies] speeds up our response time and we can now answer more emails with less staff than before."

Email Volume:
4,00 monthly emails

Selling On:
eBay, Amazon, Rakuten, Website