Product Features

Message management to help online sellers communicate better.

eBay My Messaging, Resolution Center, Returns & Cancellations

Read and respond to messages from eBay's My Messages and Resolution Center with standard replies and category tags. Process Returns, Refunds and Cancellations.


Easily send & receive messages to customers, view all relevant order details alongside each message & prioritise message inbox based on time left to respond within Amazon guidelines.

Message Sorting

Set criteria to automatically route emails into folders, auto-assign category tags, set auto-responders, and automatically assign ownership of emails.

Quickly & Credibly

Customized standard replies allow for faster responses. Email thread, internal notes and reminders keep the conversation intact. Take action on multiple emails at once with bulk-functionality.

& View Reports

Administrators control who has access to what and detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.


Search customer order information and inventory in ChannelAdvisor within ReplyManager — a great way to get fast access to customer data.

Linnworks Integration

Search Linnworks customer order information. View order details including notes, shipping status and SKU's — all without leaving ReplyManager

Every Account Includes

No charge setup support*
Phone & email support (all levels)
No-risk 14-day free trial