Administrators can add, edit and delete: Folders, Email Accounts, Users, Categories and Standard Replies. And detailed reports give insight into user activity, reply time detail, time spent, category summaries, average response time and more.
Data and Security
- Login securely with GeoTrust SSL certification
- All data is securely stored and hosted using Amazon Web Services
- Back-ups are conducted daily and stored in multiple secured locations
- Supports Google Login
- Supports Open ID
Reporting - Track Time, User Actions and Statistics
With the ReplyManager reporting feature, you can compile information based on a specified date range and retrieve detailed information such as:
- General Statistics
- Category Summary
- Average Response Times
- Average Resolve Times
- User Activity Summary with Details
- Reply Time Averages
- Category and Reference Summary
These can help streamline response times, resolve times, identify groups of emails quickly and calculate times for billing (or cost analysis).
Add, edit or delete new users. Choose which folders they have access to and a user level (view only, user, administrator or super administrator).
Organize emails by setting up a folder to send / receive applicable emails. Assign a folder name, its associated email or assign a different "from" email address. Set up email automation (for POP3 and IMAP accounts), such as automatically forwarding any incoming email to one email or a distribution list. Auto-responses can be configured so that anyone sending an email to that folder will receive a response right away.
Create and manage eBay, POP/IMAP and ChannelAdvisor accounts to easily consolidate message management from all shopping channels into one location.
Rules are a set of customized instructions that determines where messages go and how they should be treated. They are at the heart of ReplyManager and key to implementing auto-responders, automated organizing, automated message distribution and more.
Create customized standard replies so you can reuse preformatted messages over and over again — saving you time and increasing your response rate. Just create them in this administrative area and they will appear to users when replying, forwarding, adding notes, sending new emails or responding to cases in eBay's Resolution Center.
Administrators can customize a list of categories that users can manually select or automatically tag a message.