The inbox where customer communication is simple, fast and personal
ReplyManager integrates with email, social media and online sales channels, so your team can manage all your conversations in one place.
Support more customers together - with all the information you need to resolve a query right at your fingertips.
Centralize messages from email, social media, Amazon and eBay. Respond to social media tweets, comments and direct messages efficiently and on time.
Process eBay refunds, manage returns, cancellations and Resolution Center in one place.
Sync orders from Linnworks, Brightpearl and ChannelAdvisor to pull in order details in each customer message.
Know which language your international messages are in, so you always send the right templates or translations.
Save time with a full view of customer order details, previous purchases and conversation history. Send personalized messages to every customer using quick personalization tags.
Follow up on time using handy reminders, and make every reply look like a human response using smart auto-responders with personalized templates.
Set criteria to automatically sort messages, route emails into folders and assign emails to agents with the right skills to provide a fast resolution.
Leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
Set response time targets and maintain perfect response scores with the SLA countdown timer.
Want to manage all Return Requests at once? Filter messages by query type, channel and more.
See which messages are being worked on by colleagues to avoid responding to the same person.
Detailed reports give insight into team performance, response times, query types and more. User permissions control who has access to what.
"Since using ReplyManager, our sales have increased by 400%. ReplyManager helped our company grow by saving our team so much time that we could focus on making more sales."
Clare Vallely - Managing Director, Kukoon.com
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