Connect your team to your customers, all in one inbox

Where customer communication is simple, fast and personal

ReplyManager integrates with email, social media and online sales channels, so your team can manage all your conversations in one place.
Support more customers together - with all the information you need to resolve a query right at your fingertips.

Connected messaging for teams

Centralize messages from email, social media, Amazon and eBay. Respond to social media tweets, comments and direct messages efficiently and on time.

eBay returns & cases

Process eBay refunds, manage returns, cancellations and Resolution Center in one place.

Inventory and fulfilment integrations

Sync orders from Linnworks, Brightpearl and ChannelAdvisor to pull in order details in each customer message.

Language detection

Know which language your international messages are in, so you always send the right templates or translations.

Fast responses

Save time with a full view of customer order details, previous purchases and conversation history. Send personalized messages to every customer using quick personalization tags.

Auto-responses & reminders

Follow up on time using handy reminders, and make every reply look like a human response using smart auto-responders with personalized templates.

Automatic workflows

Set criteria to automatically sort messages, route emails into folders and assign emails to agents with the right skills to provide a fast resolution.

Collaborate in context

Leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.

SLA countdown

Set response time targets and maintain perfect response scores with the SLA countdown timer.

Inbox filters

Want to manage all Return Requests at once? Filter messages by query type, channel and more.

Collision detection

See which messages are being worked on by colleagues to avoid responding to the same person.

Reports & Administration

Detailed reports give insight into team performance, response times, query types and more. User permissions control who has access to what.

We help these great teams support more customers together

Clare Vallely - Managing Director, Kukoon.com

"Since using ReplyManager, our sales have increased by 400%. ReplyManager helped our company grow by saving our team so much time that we could focus on making more sales."

Clare Vallely - Managing Director, Kukoon.com

Meet the inbox that connects
you to your customers

  • Sync with Amazon, eBay, Rakuten, your webstore and more - in one team inbox.
  • Manage customer support for Facebook and Twitter.
  • Turn your customers into advocates of your brand with fast, accurate and personal responses - we automate, so you can win more customers with high seller ratings.
  • Support your customers as a team - assign messages to your experts with the answers.
  • Manage every connection with one inbox.

Start supporting more customers as a team today.