ReplyManager is an eBay Compatible software that fully integrates with eBay customer service features with support for multiple accounts around the globe. It's the perfect all-in-one solution for eBay sellers.
eBay My Messages
ReplyManager connects with eBay's messaging center to read and track messages sent via the My Messages interface.
- Reads all "unanswered" email directly from eBay
- Buyer / seller photo sharing
- Buyer messages in eBay are tagged as Replied To
- Duplicate email notifications and system message handling
eBay Returns & Cancellations
In addition to managing message, ReplyManager integrates with eBay's After-Sale API to help process Returns and Cancellations. This feature is currently only available for the US, UK and Germany.
- View Current and Past Returns and Cancellations for ALL eBay accounts from one location
- Process and manage returns and refunds (including full or partial refunds
- Process and manage cancellations
- Add internal notes
eBay Resolution Center
View and respond to eBay Resolution Center cases directly from within ReplyManager. PLUS organize cases with Category Tags and respond quickly with Standard Replies — two features only available with ReplyManager.
- View and process Resolution Center cases for ALL eBay accounts from one location
- Respond to cases with Standard Replies
- Organize cases with Category tags
- Add internal notes
eBay Order Search
Conduct a one-click search to locate eBay related orders without leaving ReplyManager.
- Search by email and eBay user ID
- View basic order data including name, address, shipping, payment info, shipping and tracking information
- Searches across all integrated eBay accounts
Why use ReplyManager and not just login to eBay? How is it different?
Good question. With ReplyManager...
- No need to share their eBay ID with staff. Everyone has their own username and password
- The Resolution Center and After-Sale Extras such as customized standard reply templates and category tags for better organization
- Automatically sorted and tagged messages based on specific, customized criteria
- Auto-responders to enhance customer communication
- Detailed reporting for productivity
- And it does support multiple-channels or the management of email from other sources